FAQ - Frequently Asked Questions
1. What is the best way to place an order for product?
Because most of our orders are for custom products it is usually best to place your order by email with an enclosure or attachment of the artwork in .JPG or .BMP format. If you send your name and telephone number with the email we will call you to discuss your ideas and offer suggestions. The second best way is to call us by telephone at +1 (714) 612-5331 during normal West Coast business hours. Our facsimile number is +1 (714) 360-0698
2. How long will it take to complete my order?
Generally speaking we can deliver product to you within three weeks. However, if the order is for a large quantity of an item or items it may take slightly longer. We will let you know the expected delivery date at the time the order is placed so you can determine if that date will meet your needs.
3. How do you handle rush orders?
We can receive rush orders and will process them as quickly as possible; usually within 7 - 9 days. The only difference in cost to you is the cost of delivery. Our shippers all charge us a premium fee for rush delivery and we simply pass that along to you without any additional markup. We do not charge any other extra fees for rush orders.
4. What about a guarantee?
In order to insure that you receive exactly what you thought you ordered we provide each customer with a sample piece upon which to evaluate design, quality, colors, and size. Once we have your approval of the sample, we guarantee that all other pieces will be exactly as the sample is. The only exception is that because these are hand made pieces there will be very slight differences from one piece to the next. While these differences are almost imperceptible, they do exist and we will tell you about them up front so you will not be disappointed. This is part of our effort to assure absolute customer satisfaction. With small samples there is usually no charge. For large samples the charge can range from US$7.00 to US$20.00 and we will quote that cost to you prior to making the sample.
5. How is payment made on the order?
In an effort to provide our customers with the best possible prices we eliminate transaction costs wherever we can. One of the ways we do that is by accepting checks from our customers - personal or business. The check is not cashed until manufacturing is completed. As soon as that happens your order is shipped. There are no unnecessary delays in the transaction waiting for your check to clear the bank. Believe it or not, we have never lost a single penny as a result of this policy. That speaks volumes about our customers and the bond of trust we have developed with them, something we are very proud of.
6. Do you accept purchase orders?
We do not accept purchase orders and the reason we don't is that if we were to do so we would have to operate a billing department which would help drive up the cost of transactions.
